Shipping & Delivery

Deliveries within Australia 

Within Australia, we deliver all our orders via Australia Post,  Amarex Couriers and CouriersPlease.

Your order will be shipped within 2-4 business days. 

FREE SHIPPING
Orders over A$150 will enjoy free shipping in Australia
. Otherwise, shipping is charged at a flat rate of $9.95
. We reserve the right to request for a non PO box address in the event that we have to use our courier service instead of Australia Post. 

Free shipping does not apply to returns and exchanges. Please enclose a prepaid return satchel for your exchange (regardless of your original purchase order value). Thank you.

In regard to parcels over 500grams that we send via Amarex and CouriersPlease we as a rule,  request signature on delivery. If you do not wish to have signature on delivery please specify in notes when placing your order.

POTENTIAL SHIPPING DELAYS
We endeavour to have your items despatched from our warehouse within 5 working days if not earlier.

From time to time, we may run low on stock of popular items and be required to wait for delivery from our suppliers. In such instances, we will contact you. If the time frame is not suitable, we will refund your order.

Please do note that during busy periods such as Christmas and sale times, there may be delays in shipping times. 

STORE PICKUP

🏠Store pickup is available and has been added as an option at checkout.

 

Types of services that we use:

Most of our parcels are shipped out by Australia Post, Amarex or Couriers Please. •
Parcels can be tracked online via our email tracking system.

International Deliveries 

We do ship all over the world. Please see rates here: 

https://urbancachet.com.au/pages/international-orders